Shipping & Returns

Shipping Policy

GENERAL

To ensure that your package is actually delivered to you, please double check and make certain that your billing, shipping, and email addresses are all correct and includes all required information

THE SMELL OF LOVE/THE SMELL OF LUV will not accept nor assume responsibility for lost, misplaced, &/or incorrectly delivered shipments if any of the above information provided is incorrect or incorrectly entered

TRACKING YOUR ORDER

Track your order status by using your order number or tracking number HERE via UPS or USPS
THE SMELL OF LOVE/THE SMELL OF LUV will email you an email with your tracking information as soon as your order ships — from there, you will be able to monitor your package’s shipment progress
once your order has been processed, please be on the lookout for a confirmation email from us — in the event that you do not receive one, please check your SPAM/JUNK mail folder, &/or the spelling of the email address you made your order with
should you realize that you did not receive a confirmation email from us for your order, please contact our Customer Care team @ help@jannahscollection.com Please include your first and last name on your order, the shipping address, and order number

SHIPPING & PROCESSING

Please allow 24-48 HRS for all orders to be processed
Processed orders will be shipped for a flat rate of $9.95, within 3-5 business days excluding Sundays and holidays. Overnight shipping is available at a rate of $24.95
Tracking information will be provided once your order has been shipped
PLEASE NOTE: DELIVERY time does NOT include PROCESSING time when estimating your date of arrival

Please remember that deliveries are only made on business days.

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on FACEBOOK THE SMELL OF LOVE INSTAGRAM @thesmelloflove444

E-GIFT CARDS

Sent by email

Can be purchased denominations of $50, $75, $100, $150 or $200.

Never expire

Are non-refundable

Currently we are not accepting returns.